What We Collect and Why We Need It
When you create an account, we collect the details you enter directly — your name, contact number, and any payment identifiers linked to JazzCash, Easypaisa, or Raast. These identifiers help us verify your deposit and withdrawal requests. We do not pass them to third-party marketers. We
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also collect technical data automatically: your device type, operating system, session timestamps, and the sections of the platform you visit. This lets us keep the lobby loading smoothly on mobile and flag unusual access patterns before they become a problem for your account. Payment transaction records
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— amounts, dates, and wallet references from JazzCash, Easypaisa, or Raast — form part of your account history. We do not store your full wallet PIN or bank card number on our servers. Payment credentials are handled by the payment provider through encrypted channels; we only
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receive a confirmation that the payment cleared. When you contact support through email or live chat, the conversation is logged. We keep those records long enough to resolve follow-up queries and disputed transactions properly. We do not use support chat logs for advertising or profiling. Your
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data is processed in accordance with local law in Pakistan and in the jurisdictions where the platform operates. Eligibility to use the platform depends on local law in your region. Where access is restricted by local regulation, this policy still applies to any data we hold,
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and the same rights to access, correct and request deletion of your data remain available through our support channels.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.